Contact
Contact Equio
For a support, privacy or business enquiry, use the official address.
Contact: contact@equio.fr. For a bug, include your device, your iOS or Android version, the app version, steps to reproduce and a screenshot if possible.
For a scan-related question, remember to specify the type of analysis: feed, plant, care product, URL, barcode, horse profile or export. The more context your message contains, the easier it is to understand the issue and improve the app.
If the enquiry concerns an account, a subscription or data deletion, use the email address associated with your account whenever possible. This makes verification easier and avoids unnecessary exchanges.
Equine emergency
In case of worrying signs, suspected ingestion or emergency, contact a vet immediately. Equio support does not replace an emergency service.
The website contact is for app support, privacy, business enquiries or account questions. It cannot assess a horse remotely or decide on treatment.
If you also contact support after a sensitive situation, keep the useful information: time, result screenshot, product or plant involved, photos and description of the app issue. This will help understand the usage without confusing technical support with medical advice.
For any general question about the app, features, scan limits or legal documents, the official address remains the single entry point.
