Equio Support

Contact

If you need help, contact us:

• Email: contact@equio.fr

To help us investigate your request, include as much context as possible: phone model, iOS or Android version, app version, scan type, selected horse profile, error message and the steps needed to reproduce the issue.

If your request concerns an analysis result, please include the product label, plant photo, product name or any screenshot that helps understand the situation. Support can help with the app workflow, but cannot replace veterinary advice.

Frequently Asked Questions

• How do I delete my account? In the App settings or email us at the address above.
• Refunds: handled by the App Store / Google Play. See Payments section in Terms.
• Report a bug: include OS, app version, reproduction steps and screenshots.

Before deleting an account, make sure you are using the correct user account. Account deletion removes the history, horse profiles and associated data, except for information that must be retained for legal reasons as described in the Terms and Privacy Policy.

Urgent help

AI results are informative only and do not replace veterinary advice. In an emergency, contact a veterinarian immediately.

If a horse shows severe pain, colic signs, breathing difficulty, marked depression, suspected ingestion, strong allergic reaction or rapid worsening, the app and support must not delay veterinary contact. Prepare the useful information instead: time of onset, photos, suspected quantity, product or plant involved, symptoms and veterinarian contact details.

Response time

We usually reply within 48 hours on weekdays.

Response times may vary depending on request volume, weekends or public holidays. Requests related to privacy, account deletion or personal data are reviewed carefully and may require identity verification.